Our Services

Rushsuite offers a suite of social media management tools (available in Team, Professional, Enterprise, and other plans) that are accessible via our websites and mobile applications. These tools allow you to bring together all of your social media accounts for easy access and management through a single online platform. Through this platform, you can manage your social media, marketing, and advertising campaigns; engage with your audiences; schedule and publish messages; and analyze the results of these activities. Collectively, we refer to these tools as our “Services”. We are acting as a service provider to you when we provide the Services.

Any collection, use, and management of personal information by the social networks, including Facebook, Instagram, Twitter, and LinkedIn, WhatsapP(collectively, the “Social Networks”) are governed by their respective privacy policies and terms. When using Social Networks, you are required to comply with their privacy policies and terms. We recommend you carefully review their privacy policies and terms, as Rushsuite is not responsible for the Social Networks.

Our Services also enable you to customize and connect your Rushsuite account to third-party services (“Third-Party Services”), including through apps you can access which may be available to you via our platform. The collection of your information by these third parties is governed by the Third-Party Services’ privacy policies and terms. We recommend you carefully review their privacy policies and terms, as Rushsuite is not responsible for Third-Party Services.

We rely on you to comply with applicable privacy laws when collecting, using, or disclosing information about individuals through the Services, including obtaining any necessary consents and providing any necessary notices. If we receive any questions or complaints regarding your use of the Services, we will direct the request to you for further assistance.

Our Services are not intended for use by children and should only be accessed by individuals who are at least 18 years old and are using the Services for business purposes.

2. What information do we collect?

We collect information about you as reasonably necessary for the following activities:

Using our Services

We collect the following information when you use our Services:

Account information:

  • Your contact and profile information including your name, email address, organization name, and address; your preferences such as language, time zone, and the types of communications you would like to receive from us; and image (if you choose to provide this). We may also obtain this information if you choose to use a social login service, such as Facebook Login, to create or access your account.
  • Billing and other payment information (if you sign up for a paid service or purchase a Third-Party Service), including payment method details, such as credit card number.
  • The Services you have acquired from us, including the type of plan, number of team members, and transaction information related to the Services.

Content:

  • Your social profile information for Social Networks you choose to connect to the Services. For example, your Facebook profile information may include your Facebook username and profile image.
  • A specific location such as an address, a city, or a place (for example, a restaurant) if you choose to share this information.
  • Your messages, posts, comments, images, advertising, and other material you curate on and upload to the Services; and information that is collected from the Social Networks that you choose to connect to and which is displayed on our Services.
  • Content that you may send and receive through Social Networks may contain personal information of third parties. This may include information such as: names, photos, age, gender, geographic location, opinions, preferences, and phone numbers that are provided or posted by social media users.

Logs, usage, and support data:

  • Log data, which may include your IP address, the address of the web page you visited before using the Services, your browser type and settings, your device information (such as make, model, and OS), the date and time when you used the Services, information about your browser configuration, language preferences, unique identifiers.
  • Usage data and analytics, which may include the frequency of login, and the different types of activity undertaken by users such as frequently accessed areas of the Services.
  • General Location information, such as IP address and the region in which you are located when you are logging in and using the Services, in accordance with the settings on your device.
  • Customer support questions, issues, and general feedback that you choose to provide.

Surveys, events, marketing and other activities

Surveys, contests, events (such as webinars and in-person events) for those we host or are affiliated with:

  • Contact information, such as your name, email address, telephone number, organization name and address.
  • Participation, attendance, feedback and opinions.
  • General information about your organization that you choose to provide, such as annual company revenue, number of employees, and industry. We may also use service providers to obtain additional business-related information about your organization such as the legal name, size, and publicly available revenue, to assist us in offering services that are appropriate to your organization’s needs.

Other interactions:

  • Social media: Your messages, posts and other interactions with our brand and social media accounts.
  • Email interactions and analytics: Information on how you engage with our emails such as email open and click rates, whether a link is clicked, which web pages are visited after opening the email, the type of browser and email clients you use, and general location (i.e. country and region) information.
  • Teleconference, videoconference, and other meetings: Your preferences, feedback, opinions and business needs.
  • Accessing resources (e.g. videos, whitepapers or case studies) on our website: Your name and contact information, and engagement analytics such as the type and frequency of resources accessed, viewed and downloaded.